Seriously! Still no answer?

<p>I contacted Telkom a while ago, starting a trail of mails and calls. I moved in October / November and asked them to MOVE my line to the new house. Unfortunately I haven't been checking my account regularly and discovered a few months back that they never cancelled the old line. They gave me a new one and left the old one working. I received an email on the 21st of June telling me that they will arrange cancellation and backdate my account. The line has been cancelled but I don't see any backdating on my account. I need to know what the situation is here.</p>