Seriously Slow Service

Telkom is, by far, thee worst communications company out there. I regret not doing my research before doing business with them. Between unavailable supervisors and offline systems its hard to leave a good comment about their customer service. Its ridiculous how untrained the call center agents are. After payment was done they still had the audacity to tell me they couldn't tell me when a technician would contact me due to system backlog. Their agents make a lot of promises but nothing gets physically done. Technicians apparently tried contacting my mother EVEN AFTER i spoke to a supervisor explaining that I needed this line to be put in ASAP because I needed a landline to work. After calling back daily for feedback, and everyday I provided the same details AND alternative contact details as well as requesting that a supervisor contact me with feedback, eventually after several attempts at contacting a supervisor in order to log a formal complaint my ticket was updated with the alternative contact details and I was ensured that I would be contacted within 24hours and still I have yet to be contacted. I now have less than 10 days before I'm suppose to start work and yet nothing has been done. An application for a new landline was done early in April and I'm still waiting for the installation. Not even an internet upgrade JUST a fixed landline. And I went in store to apply for the landline but the in store procedure is even worse. Applications get processed at a snails pace, I had to go in store 3 times and still they messed me around with payment methods. Instead of telling me I could EFT the payment they had my grandmother and I standing in bank lines relaying information between the branch and the bank. Surely Telkom has a standard operating procedure when it comes to payment methods. I was told by a branch employee nothing will get done if the payment was not done, but now 3weeks after payment and still nothing has been done. Its horrifying to know that in the future I'm going to have to deal with them again. . . seriously! If this is how they treat new clients then I genuinely feel sorry for existing clients.