Seriously Need help from Telkom from someone a little higher please.

Ok so I was convinced to move to telkom from vodacom after almost 20 years. I cannot move anywhere without my number porting with me. So I canceled vodacom waited 30 day's until it went onto prepaid, went to telkom got the contract did the porting they said everything is now 100% and in max 48 hours the porting will be done. So come 72 hours porting still not done. I then talked to friends to at MTN that also works with number porting daily they told me that the CRDB is very unreliable so what happend was the record of my port has dissapeared on the CRDB. They said what should happen is Telkom must redo the porting. I phoned telkom they said they cannot do it I must go to the store. I went to the store they said no the porting is successful. I told them you must recreate the portin, They said no they should not it will be ported again at 7:30pm on 3 May 2019 I told this to my friend again at MTN he said he checked CRDB and it is definitly not happening not before Telkom redo the porting request. If you cannot do this porting then please tell me then I do not want this contract. I want this sorted out asap and I cannot go to the store 3 times a day with them being too under trained and incompetant to understand what I am telling them. Thank you.