Seriously feels like Telkom’s president should step down!

My telephone line has been inoperable for almost a month. I logged a fault on the 9th. I was told it would take up to 5 working days to sort the fault. I called back on the 16th. Consultant said that Work is ongoing on some exchange. I called back today 23rd and they say they are going to escalate this fault. Which means nothing was actually done. The consultant tells me there was a backlog. What does Telkom think? Do you have political members working in your call centers promising us customers lies. This Is ridiculous!