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Andre R

1 reviews | Active since Sept 2013

19 Sept 2018, 07:14

Serious Telkom!!!

I requested an upgrade from 4MB to 20MB in April 2018. After several attempts to follow up on the progress nothing was done. On the 18/9/2018 I got an invoice of R6150 with back dated payment to April 2018, and this for a service that up till now I still do not have (only 4mb and still testing every day).Trying to lodge a query via Billing I get pointed to Sales and back..... This is seriously NOT ON!!!

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Replies (3)
Telkom
Telkom's reply01 Oct 2018, 10:07
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

AR
Andre R's update30 Oct 2018, 06:26
Reviewer Update
Dear Telkom, Thanks for your Reference... AGAIN! - I have several other references too from you .... Yet NOTHING was done to fix my account!!! Why am I billed for a 20MB and still only have a 4MB line? I have stopped counting the weeks and months trying to get this resolved. Your shops are not helping... who can I contact to get this resolved????
AR
Andre R's update27 Nov 2018, 12:19
Reviewer Update
Hi Telkom, Yet another month and another dispute/reference later all closed and yet... My account turmoils still not resolved!HOw is it possible that I have to deal with so much incompetence to get this issue resolved. I have been sitting with this problems for some time now.