Serious *********** staff

I have ported my number from MTN network to Telkom with great disappointment . After the port gone through I inserted the new Telkom service to with shock realize that there is no coverage at all. I asked if Telkom could please urgently release my number to port back to MTN. I had just hit a brick wall as the Telkom shop at Meadodale shopping centre also do not have any means to communicate. All I need from Telkom is to release my number for me to be able to port back.