Serious Lack of Service Delivery

So many issues, here's the most recent. <br> Three months ago I upgraded my DSL from a 2-4Mb. After the agent informed Exchange supports up to 10Mb. After numerous tickets, a technician informed it only supports 2Mb. Two months paid for a 4Mbps still no refund. 17Dec15 I requested a dsl service transfer, request only logged 18Dec15, after many calls, I was informed will be done by 18Jan16?! 19Jan16 I receive sms DSL service cancelled? Telkom informs it's not cancelled nor is the line in holding pool. The request for dsl service transfer placed on 18Jan16 again, WILL TAKE A MONTH!!!!!??? <br> SA needs an efficient, organised, capable Service Provider who can provide the public with proper service in a timely fashion. The PUBLIC & I are fed-up with poor Service Delivery. I occasionally feel Service Providers give round-robin solution to CallDesks, filled with excuses they can say to people complaining.<br> What I require is the following, <br> 1 ) My DSL and Landline have been down for 8 Days now. Get it up today!<br> 2) I requested a DSL transfer a month ago. Get my DSL into the holding pool today!<br> 3) Credit my account today with the difference between a 4 & 2Mb dsl line!<br> <br> Do you accept the challenge?