Serious lack of response for business cancellation

On the 13th of July 2015 we phoned Telkom business to cancel our Telkom lines / services and were told that Telkom does not accept telephonic cancellations for business. We were told to email the cancellation on a letterhead with the Director's ID to [Email Removed] We sent the cancellation on the 13th of July 2015 along with a request to deduct any outstanding money from the deposit.<br> <br> We have had absolutely no feedback from Telkom. We cancelled the service as we cannot afford it. We will not be held responsible for a new bill because of the lack of service from Telkom.<br> <br> Please cancel the service ASAP, we cannot afford another bill for a service we don't use and that we cancelled.<br> <br> Regards<br> Lawrence<br> Qualserv I.T