Serious Breach of Privacy & Zero Accountability At Telkom

I am appalled by Telkom’s complete disregard for my privacy and the lack of accountability shown throughout my experience.

Telkom sent a private SMS containing my personal information to my previous manager from over three years ago—a person who is not and has never been the account holder. They made absolutely no attempt to contact me first. Only the following day did they reach out to me, after already violating my privacy by sharing my information with a third party.

When I visited the Telkom store at Gateway to get clarity, I was misinformed and told it was a ****. That was false—it was in fact Telkom. Instead of owning up to their error, they played the blame game, shifting responsibility to an external agency. However, that agency only has access to my information because Telkom gave it to them. Passing the buck doesn’t excuse the fact that Telkom is the source of the breach.

What’s worse is that despite multiple calls and visits to their store, I’m still being ignored. I’ve been told “we’ll investigate” several times—yet no one follows up, and nothing gets resolved.

Telkom’s handling of this situation is unprofessional and completely unacceptable, especially in light of the POPIA (Protection of Personal Information Act), which they have clearly violated.

If you value your privacy or expect even the most basic level of customer service, I strongly urge you to reconsider using Telkom.