Serame Taukobong should be ashamed to run such a clownery of a company

Telkom mobile needs an Intervention it’s my first month that I’m being debited I REGRET taking out a contract with them! They are always offline I’ve been trying since the beginning of the month when I got a notification that my debit is on the 20th to have this changed I replies to their stupid sms saying “25th” twice but still they are saying my debit is for the 20th after my 7th attempt for the month today someone changed my debit date but is now telling me my debit will still go off on 20 feb THIS IS NOT MY PROBLEM my credit score and everything will be effected I want this fixed if not I will go write on Serame Taukobongs LinkedIn account that he should give his agents proper training they don’t know their products and processes I will not be liable for any returned debits a manager was suppose to call me at 1pm today it’s currently 18:48 where’s my call back ? This service is pathetic are there even QA assessors ? Because the service and customer experience is horrific I’d be ashamed to be CEO of such a horrible company