September deal of the month - Poor service

<p>I app**** online for the Telkom September deal of the month around the 20th September 2016. The deal was for 25GB of data and a Huawei router. After nearly a week without any contact, I visited the store in Northgate to follow up on my application. The lady at the store seemed very hesitant to help, she said that she could not do another application as the system would kick out both applications due to the duplication, and she could not follow up on online applications. The only assistance she could provide was to give me the contact centre number.</p> <p> </p> <p>I then messaged Telkom via their Facebook page on 27 September and received an almost instant response stating that they would get an agent to contact me. Two days later and still nothing. I messaged them again and i was told that the issue had been escalated, and i would receive a call soon. Again no response, and on the last day of the special I email them and still never received any feedback.</p> <p> </p> <p>I then get a call on the following Monday regarding my application, but the special had already ended so this lady tried to get me to sign up for another package with less data for a lower price.</p> <p> </p> <p>The 25GB deal seemed like good value for money, and it's a pity that because of poor customer service, I missed out on the deal.</p>