Sent to ICASA. HAD ENOUGH!!!

On behalf of my Parents: We are waiting since September 2017 for an ADSL package we chose to take out with you *********** bunch. To date i have not received anything and I am being billed for it!!! I made over 20 calls regarding this and each time i call i am told a different story by yet another poor excuse of an agent you have working there with pathetic attitudes. We are pensioners yet you make me and my disabled husband go to and from your stores over and over again with no progress. And yet it is a product of yours which we intended taking from you??? We dont get promised callbacks or any sort of communication from you and its been 6 months. 6 MONTHS!!!! to BEG you to sell us a product? And all you come up with is stupid excuses that its in transit? I hope you realise that according to ICASA it is considered ******* and ***** for you to be debiting my bank account for a service or product of which i have not received and this can be taken up. In fact, this complaint has been logged with ICASA today as I am now extremely frustrated. You people sicken me and its a nightmare to even think about phoning you and wait nothing less than 20 mins to follow up on a sale? Do you call that service? Waiting 6 Months? Your service agents require training desperately on how to talk to customers and on how to speak the truth instead of lying each time I call with a different story. Anyways, this is now with ICASA. For a telecommunications organisation, your interpretation of communication is purely on a level that not even animals can understand. You boast alot of eyecatching products....yet they seem to be a ploy to get people to apply and then you take their money without providing us with the service or the product. Thats *****ing and *****. Catch a damn wake up! I DEMAND MY ADSL LINE FULLY INSTALLED BY FRIDAY. No **** about it being in the mail. You *******.