Sent my cancelation in July and its september now NOTHING HAPPENS

I opted to cancel all my services with telkom, I was told by an agent Bathandwa Ntanjana (B)" ********** to send in my completed cancelation form and a certified copy of my id, which I did. I still get charged for my Telkom every month and would like to cancel my acount. This is not ethical bussiness practice, you cannot charge someone for a service they opted to cancel. I will report this further if this is not resolved.

Telkom Account no : ********** 37003