KE
Kian E

1 reviews | Active since May 2009

14 Apr 2016, 10:37

Sent in line relocation request a month ago

Average hold time phoning Telkom customer support or sales is unnacceptable, currently still on hold for 30+ min probably heard the same promo a hundred times by now :(<br> <br> Anyway, hoping HelloPeter is a way to actually find out what is going on at Telkom.<br> <br> I requested a line relocation almost a month ago, via their openserve site. I kept getting sms's with the wrong address... I live in Darling, Western Cape NOT Somerset West!!!!! So I rep**** no, yet no call as promised by telkom. A technician eventually calls saying he is in Somerset West!!! *face palm*<br> <br> Would love someone at Telkom, that due to their incompetence, are gonna sort me out quick quick.... so here's hoping for a miracle.<br> <br>

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Replies (1)
Telkom
Telkom's reply14 Apr 2016, 11:19
Official
Hello kian,

Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.

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Regards
keagan
Telkom Social Media Team