Sent from pillar to post

So my 2yr contract with Telkom expired yesterday the 9 March 2025. Today the 10 March 2025 I decided to call their customer care line,after two calls of 20mins EACH I finally got through to a consultant who took my ID number and confirmed I can now cancel all services cause the contract has expired and he'll put me through the to the retention department.I literally waited for 30mins!!!!to no avail en ended the call,in the meanwhile I sent an email to *** with all my details and got the reference ***.As I'm typing this review I'm AGAIN on call to the number 081180 and it's been 20mins of waiting for a consultant and then the call got dropped!!!I eventually call back and spoke to a consultant who was basically trying to force me to NOT cancel the contract,like I said I want to cancel,why cross question me like a ******** and force me to not cancel.She eventually put me on HOLD and again i waited for 15mins cause"the system is slow"then boom the call drops!!AGAIN I'm on the line WAITING. All I want is to CANCEL my contract that EXPIRED.Whats so hard about that! I need SOMEONE to assist me to cancel,not give me the roundabout!!!

Disgusting service!!