Senna to the rescue !!

A friend of mine had recently had a bereavement in the family and at the same time experienced a fault on his Telkom landline, which he required to make the necessary funeral arrangements and liaise with his family around the country. Due to the nature of his work, he was unable to follow up on the incident, after making the initial report. He requested me to assist in following up on his behalf. Approximately a day after the initial report was made, I checked the reference number on the Telkom website and it still had to be allocated to a technician. Although this was still well within Telkom's turn around time, I sent a gentleman named Senna, who had previously assisted me with a technical problem on my own landline, an sms containing the reference number, and requested, given the circumstances, whether he could not perhaps assist my friend and his family. Senna undertook to see if he could assist and with the assistance of his technical team managed to restore the service the following day. A HUGE thank you to Senna and all the Telkom staff, who collectively went the extra mile and managed to assist a family during very difficult times. Your kindness is truly appreciated !