Sending customers to shops after closing them!

I have a Telkom Landline and a pre-paid Sim-Sonke (Telkom Mobile) cellphone. <br> By accident, I purchased via internet banking, a prepaid landline voucher instead of topping up my mobile phone.<br> After trying to enter the voucher number, and phoning Telkom Mobile I was told that it is not for a mobile but a landline number. They cannot refund me.<br> I then phoned Telkom landline accounts to enquire about getting the money transferred to credit my Telkom landline bill. After 3 departments and half an hour of repeating myself in between holding, I was told that I could not be helped on the phone but that I must please visit my local Telkom shop.<br> Last week they closed my local Telkom shop. It will cost me over R100.00 in petrol to get to my nearest Telkom shop.<br> I have a serial number and voucher number and proof of payment yet Telkom seems determined to make it impossible for me to get my money back<br> I am not asking for the cash, but to transfer the amount to my landline account . It is shocking that the bank has no fail safe in place, and that Telkom has no policy but to keep the money regardless.<br> Shame on Telkom. Close the shops and then send your customers to them.<br>