LK
Lee K

1 reviews | Active since Sept 2015

21 Sept 2015, 11:31

Selling of Mobile Broadband - no coverage

Incorrectly sold a telkom internet package - have not used it since I got it. Basically been paying for something that does not exist as they have just confirmed that there is no coverage for the area that I live in. Also been told that should I cancel, I will be liable for cancellation charges!!! Please can I be contacted asap as I waited close to an hour to get through to someone with no result!<br> <br> The agent that I spoke to Mbuso [Email Removed] from the technical dept advised that I needed to go to the shop that I got the contract however I have realised that I was contacted telephonically regarding the package. I refuse to pay for something that does not exist and therefore request that I get a refund for all my payments thus far. I am also within my right not to pay cancellation charges as I was mis-sold the contract.<br> <br> Please can I be contact ASAP.<br>

0
Replies (1)
Telkom
Telkom's reply21 Sept 2015, 11:42
Official
Hello lee-marvin,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM147596

Regards
Luleka
Telkom Social Media Team