RH
Rohan H

1 reviews | Active since Jan 2015

06 Jun 2016, 09:48

Selling Fibre in the Area but its actually not available

<p>Telkom came around my house in April selling their Fibre to the home. I was eager to take the offer as they installed the Fibre lines in the area last year October. Now, 2 months down the line and spending almost an hour on hold, the call centre agent informed me that cannot install the fibre as there is “no leads”. The agent also cut my call short. The coverage map clearly indicates the fibre is available in the area. Very unprofessional selling products that is not available and marketing heavily in the area. Can you tell me if the fibre is coming to the area and if I should go to another service provider?</p>

0
Replies (2)
Telkom
Telkom's reply06 Jun 2016, 14:40
Official

Hi van227

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will contact you.


We really do apologize for any inconvenience we have cause to you.


Your reference number is: AI***

Regards
Luleka
Telkom Social Media Team

Telkom
Telkom's reply06 Jun 2016, 14:41
Official

Hi van227

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will contact you.


We really do apologize for any inconvenience we have cause to you.


Your reference number is: AI***

Regards
Luleka
Telkom Social Media Team