selling false information

i received a call from telkom mobile call centre.the consultant sold me a reuter ,i have another phone contract this consultant said i will only pay going forward only for the reuter not a phone,only to find out i am paying for both.i phoned telkom to get the recording of our conversation to prove i was misled but i am not getting any joy all the consultants i speak to say they cannot issue the recording.i feel helpless because i pay for something i did not plan for and it seems like telkom employees do not want to help me.