Selling contracts that do not exist

We have been batteling with Telkom since February this year. First they sold us a deal that was great and a few months later to find out that they price they gave us was not true and was infact much more expensive. They apologised and said they would fix the mistake and get back to us. We waited for months for an account settlement. 3 weeks ago my husband went to Telkom at Kolonade Retail Park and a gentlemen there sold him this great deal on a business package. We had to pay an additional R700 because it was for a business. Last week they phoned and told us that the package that we want does not apply for a business. Does your staff not know what is going on in the company. Selling things that do not exist. We said that we still wanted the deal but we want our R700 back ofco****. That was last week wednesday and we still haven't heard anything. We have been batteling with Telkom for months now and I can't understand why the service is soooooo bad. We feel like canceling everything and starting over but I'm afraid if we do that it might cause even more headaches