AA
Alex A
1 reviews | Active since Nov 2009
10 Aug 2015, 10:54
Selling a service not available in my area
I upgraded my ADSL line speed to 10 mbps (from 4) last week via the Telkom customer service (business), confirmed to be available. Only realising via my service provider (MWeb) today that 10 Mbps is not is not available from our exchange. <br> <br> How on earth is it possible that you sell an option without even checking the regional availability, after i repeatedly asked the agent likewise.<br> <br> Please respond before you charge me for the service. <br> <br>
Helpful (0)
Replies (1)0
Replies (1)
Telkom's replyOfficial
10 Aug 2015, 11:12Hello Alex20,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number affected, the installation address and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM133065
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number affected, the installation address and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM133065
Regards
Narriman
Telkom Social Media Team
Telkom's reply10 Aug 2015, 11:12
Official
Hello Alex20,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number affected, the installation address and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM133065
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number affected, the installation address and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM133065
Regards
Narriman
Telkom Social Media Team