Selling a pack of lies to beguile customers.

We have made several complaints regarding Telkom's failure to adhere to agreements with consumers, their failure to provide good service delivery and their lack of feedback/response, but the situation is NO further advanced. We received no more than a call from Thenjie Selamolela, who promised to investigate the matter relating to the fact that Telkom offered my wife a R100 reduction on our bill when she tried to cancel the line (calls records will refer), but has since then NEVER once passed such credit to our account! Thenjie insisted that it should have been a R200 discount, which would tie us to a binding contract with Telkom and when we challenged her to review the call records and provide us with written transcripts of same, she said she would and promised to revert to us, but we have never heard from Telkom since then! Therefore, they have delayed our cancellation of the line for MONTHS, with FALSE promises/false pretence! I am currently on hold for Telkom to address many issues I have including the fact that my line incl. internet is out of order most often yet I am still charged a full month's billing but I can not seem to get any assistance after being on hold for 1 hour