SELL DIRECT / TELKOM MOBILE

I Have been contacted by sell direct on the 3rd or 4th of june, With a tablet offer and i asked them for a special on the samsung S6 which they assisted me with very nicely and quickly, now it is the 18th of June and i am still waiting for my mobile phone, i have been trying to contact Sell Direct the whole week, and also no assistance from telkom mobile agents???? This is unacceptable, they were keen to deduct the R90 admin fee.. But now i still wait, i dont mind waiting but atleast asnwer my calls or emails, this is very *********