jvdw
johan van der walt

1 reviews | Active since Feb 2017

24 Feb 2017, 15:38

Sell Direct - Tall Tale - Sold a Product that does not exist - Careful For Calls from Sell Direct(Telkom)

<p>Took a call from Cell Directrect yesterday. Listened for half hour as consultant explained benefit of taking a 1 Gig deal, at 29 cents per mb instead of R 1.00. I then accepted the offer, deal concluded.</p> <p>Few hours later a lady called me to confirm the order, at which stage i asked her the data rate and she said R1 per mb, she said i was mis informed, i then asked for a manager the call me, and she said they wont.</p> <p> </p> <p>I then called Telkom, who told me, that although Cell Direct is contracted by them and recieve all my details from Telkom, they can not assist i must call cell direct.</p> <p> </p> <p>Called Cell Direct again - and they said sorry that deal does not exist, all calls recorded, the call centre agent made a "mistake"</p> <p>Do they make these "mistakes" to sell more???</p> <p>and when they get caught out they say oops! "mistake" ???</p> <p>lEAVING yOU TO PAY 3 TIMES MORE FOR PRODUCT THAN YOU WERE PROMISED</p> <p> </p> <p>*****?????</p>

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Replies (1)
jvdw
johan van der walt's update24 Feb 2017, 15:49
Reviewer Update

Okay, so they called me back, and said it was indeed a mistake, the 29 cents deal is in play.

deal back on the table again, and person who made the mistake personally apologised.

well recovered