1 reviews | Active since Feb 2017
Sell Direct - Tall Tale - Sold a Product that does not exist - Careful For Calls from Sell Direct(Telkom)
<p>Took a call from Cell Directrect yesterday. Listened for half hour as consultant explained benefit of taking a 1 Gig deal, at 29 cents per mb instead of R 1.00. I then accepted the offer, deal concluded.</p> <p>Few hours later a lady called me to confirm the order, at which stage i asked her the data rate and she said R1 per mb, she said i was mis informed, i then asked for a manager the call me, and she said they wont.</p> <p> </p> <p>I then called Telkom, who told me, that although Cell Direct is contracted by them and recieve all my details from Telkom, they can not assist i must call cell direct.</p> <p> </p> <p>Called Cell Direct again - and they said sorry that deal does not exist, all calls recorded, the call centre agent made a "mistake"</p> <p>Do they make these "mistakes" to sell more???</p> <p>and when they get caught out they say oops! "mistake" ???</p> <p>lEAVING yOU TO PAY 3 TIMES MORE FOR PRODUCT THAN YOU WERE PROMISED</p> <p> </p> <p>*****?????</p>
Okay, so they called me back, and said it was indeed a mistake, the 29 cents deal is in play.
deal back on the table again, and person who made the mistake personally apologised.
well recovered
Okay, so they called me back, and said it was indeed a mistake, the 29 cents deal is in play.
deal back on the table again, and person who made the mistake personally apologised.
well recovered
