Sell Direct Marketing with Telkom

A consultant of SDM called me last week saying that the wrong phones they had delivered cannot be returned. I asked what the reason was and the response was this is the outcome and decision made by SDM????? The consultant also confirmed that they listened to the call when the upgrade of my contracts was done and there was no mention made that they cannot guarantee a specific colour. I told the consultant if this would have been mentioned to myself I would not have opted to go ahead and agree with the upgrade. Therefore based on the above I demand that the incorrect handsets be collected and that Telkom Mobile arrange to have the correct colour handsets which is the blue device be delivered to me as soon as possible as this is what I agreed upon and the consultant said yes this will be delivered to me. Please have my query escalated to the highest possible order, also please provide me with the case number. I will be reporting this to all the complaints sites as well as Hello Peter. I don’t know how Telkom can associate themselves with SDM they are manipulating your customers or does Telkom not care about the wellbeing of their customers. I guess it’s only about sales and to hell with after care service.

I want to warn all Telkom customers not to ever do any dealings with Sell Direct Marketing, please STAY away from this company.

I cannot wrap my mind around why Telkom is associated with this company, bad service and they don't answer their phones. They answer and immediately put you on hold.

I also called the Telkom call centre on three seperate occassions and to date no assistance and no feedback. This is the second upgrade done with Telkom that I have this extremely painful experience. I am very upset and annoyed with this **** service.

Can someone please contact me asap I need this to be resolved as soon as possible.

This is totally unacceptable!!