Sell Direct Marketing - we are tired of the lies

Good Day,

I would like to understand your relationship with Sell Direct. Currently my phone line is suspended because Sell Direct sold me lies!

I was offered a cell phone contract under Telkom 8ta in 2014 or so, I have had for 24 months I was paying R266.00 At the time this more than affordable.

In July I asked if there was an upgrade they said yes and they gave me a similar package with a modem/tablet and a P10 lite. When I spoke to the agent I asked how much is this going to cost me she said R550 I thought this is still affordable. This was a lie, to date I have X3 R2000 and odd rands for a cellphone. This is my children's food/school fees money that I am pumping into a cellphone account.

How do I get out of this. This is ridiculous. I was told for X3 months the invoice might be a bit higher and thereafter it would resume to normal. I thought let me not complain as I am probably paying off the fancy phone I was given. I used to be able to monitor the data I buy on ********** number, to date I cannot. I am told I need to wait for another 3 months. This is not fair.

This is not right, how do you lie to people like this?

I need this reversed and if I am paying I would like to pay the last R2209 (if I have used it). I would like my number to be opened to a top up option where I can buy my own data. Please I need this to happen like yesterday.