Sell Direct

Item: Telkom
Rating: 1
Author: Masonwabe M

I bought a mobile WiFi from Sell Direct on contract, I’ve been calling Telkom with my own minutes to beg them to activate my SIM card and some consultants have been telling me “Sell Direct will activate your SIM”.

Finally I got a call on Tuesday (afternoon) from Sell Direct for some confirmations before my SIM card could be activated. The lady told me “Your SIM card will be activated within the next 24 hours”. I’m seriously getting sick and tired of Telkom and its lack of professionalism because I really don’t care if Sell Direct is to blame or not! This SIM card belongs to Telkom and Telkom is the one that gave out with my personal details to Sell Direct so they could make a sale, and now they are failing to deliver! Please advise.

Helpful (0)

Replies (3)

Telkom's replyOfficial

10 Nov 2017, 11:47

Hi ***,

Thank you for making contact with us

We would like to assist further, kindly provide us with the order number, date of purchase, sim card number , device IMEI and ID number.

We really do apologize for any inconvenience caused to you.

Regards
Launa
Telkom Social Media Team

Best regards,

Telkom's reply10 Nov 2017, 11:47

Official

Hi ***,

Thank you for making contact with us

We would like to assist further, kindly provide us with the order number, date of purchase, sim card number , device IMEI and ID number.

We really do apologize for any inconvenience caused to you.

Regards
Launa
Telkom Social Media Team

Best regards,

Masonwabe M's updateReviewer Update

10 Nov 2017, 14:51

Hi Launa Order number : *** ID *** IMEI *** ICCID *** ***DOP was between 26/27 Oct I do not remember when I received the call. May this be urgent, this issue is long over due, thanks.

Masonwabe M's update10 Nov 2017, 14:51

Reviewer Update

Hi Launa Order number : *** ID *** IMEI *** ICCID *** ***DOP was between 26/27 Oct I do not remember when I received the call. May this be urgent, this issue is long over due, thanks.

Masonwabe M's updateReviewer Update

13 Nov 2017, 08:44

Hi I trust you are well. I’m still waiting for the response from Telkom/SellDirect. My case is still pending, what else can I do for this case to be attended to ASAP?

Masonwabe M's update13 Nov 2017, 08:44

Reviewer Update

Hi I trust you are well. I’m still waiting for the response from Telkom/SellDirect. My case is still pending, what else can I do for this case to be attended to ASAP?