Selfish & bad service experience with

I lost my phone that I have a contract with Telkom Mobile about 3 months ago. Lucky for me I had 2 phones & dual sim.I then bought a Telkom sim card hoping that I would just do a sim swap over the phone since I have a contract with them.To my surprise, when I contacted the Customer Care I was told I have to go to the nearest Telkom shop.The nearest Telkom shop is about 274 km away & the thought of driving back & to for just a sim swap didn't sit well with me.

Another strange thing is that when I took the contract, the device & sim card was delivered to me but when I need their service I am referred to a 274 km Telkom shop while they keep on debiting the agreed amount.

I am just waiting for my contract to expire & definetly would not recommend anyone to Telkom, let alone that their network is ridiculous.