Self- service on Telkom site? NO THANK YOU.

Needing to purchase a new setup for data, popped into the Canal Walk Telkom store nearest PnP. Grabbed a ticket and assisted by Shuddon. Turns out I have 3 mobile numbers already I know nothing about! Shuddon went over and above to explain how I can sort this out. He unfortunately couldn't assist with address change and billing so off I went to the other Telkom store and was very ably assisted by Kurt and Chanel. The humans in the branches were all lovely BUT Telkom systems are SO disappointing. Not remotely user friendly (there are enough good CUIX people out there to consult), the orders loaded and the billing query loaded by Chanel have not materialised ( I was with her when captured so know that it was done, but nobody called as promised regarding the refund).