Self help option sucks and o one calls

The telkom self help service on your website sucks! I've been trying to amend debut order date for 2 weeks!! The self help only gets you to a point where is says agent will call you and they never call?? Submitted call request more than 5 times in 2 weeks still nothing. I can't get your number because if I click contact it defaults to that self help nonsense and does not give your number?

Do I really need to go to branch to change debit order date after changing employers ? What is your call centre number as some of us only have ****le contracts and don't know how to reach you but your site is not user friendly. It's so frustrating!!

Please be more user friendly or you'll lose clients.