Seems Telkom cannot activate Sim

Telkom is ****ing me. I ordered a Smart broadband LTE package in February 2018 for my business and received the package a few days later...all well. So on the website it says 48 working hours to activate a sim. So now i have this package for three weeks already...no sim activated and also no-one can help...They were even surprised to establish that i have RECEIVED the package already. So now i have to wait another 72 hours...for what i don't know. The cherry on the cake is i spoke to no less than 3 MANAGERS and no-one can answer or resolve my issue. Hopefully before month end march my sim will be activated. Lets hold thumbs.