Seems like no one wants business in these trying times

It seems like Telkom and Vodacom both decided that they do not need business. My husband went to Telkom last week Friday for an upgrade, only to be told that of he app**** for an upgrade online they cannot assist him. He would need to wait for the call centre to call him, the call centre called him, the line was terrible, he asked them if they could just please call him back, he never heard from the call centre for the upgrade again, so we went to the same store again on Sunday, waited over an hour outside to be assisted, when he got inside he was asked to complete a manual application form amd advised that somebody will get back to him. It has been a week since we started with the process and still we have no outcome of the application. Seems like Telkom doesn't want or need the business during these difficult and trying times... when we phone to follow up on our application we are told that it can tak up to 14days for the system to be updated with pur application... makes you wonder if Telkom is really that busy with business that they don't need yours or are they buying time to not sell their promotions on there home deals.... cause they want you to rather take the full deal instead of the promotions, what great consumer service ...