Seems impossible to get a simple answer and basic service for Telkom

I cancelled our contract adsl line a month ago and received a automated response stating that the cancellation request has been received. I keep getting shunted pillar to post by call centre agents that keep telling me they can confirm that the cancelation is in progress. The service was meant to be suspended yesterday and despite trying the online Telkom chat, the call centre and going into a telkom store, I still cannot get a simple answer.

I refuse to pay for any services rendered on the line after 14/08/2017 as I clearly stated this is when the service is to be ended.

This bad service in cancellation is obviously a ploy to get as much out of a person as possible by delaying the process. I guarantee that if I was a new customer requesting a new product, I would have 20 people calling me to assist.

Our termination request to Telkom was due to bad service and continues down time. Seems this bad service just keep going until the grave.