Second very bad experience with Telkom in Bloemfontein!

Since the 21st of February our Telkom line has been faulty. We receive notifications from Telkom to inform us that "their technicians are very busy and we are on the waiting list", or that "they are working on the problem" but they haven't even been to our house to look at the line. It is almost 3 weeks now with no internet and I am a part-time student that needs internet. This is our second time that we have been struggling with Telkom. When we moved in and wanted them to come to our house to install the line, we had to wait for a month. After the month we went in to Telkom and there wasn't even a working order logged.