Second Time Unlucky

Walked into the Telkom branch at the Ushaka Mall this morning. First things first, there's no staff to assist. 1 person and a security guard at 9 o clock in the morning. I opted to go to store instead of sitting on hold for 2 hours on the 10210 helpline. After finally being asked what I wanted to have done, the arrogant lady insisted she can't help me because she isn't at a computer and I'd have to wait for her to finish with everyone else or call the call centre. Who has time for that? Telkom needs to wake up or I'm switching.