Second Time Complaining, Same Results

<p>I am extremely frustrated and disappointed with the service i have received with Telkom. I initially requested my adsl line on 18th of February 2016. I didnt complain when it took 4 months for that simple task to be completed.</p> <p> </p> <p>The line was only properly installed on the 16th of June, a week later i had a debit order bounce for the amount of R1600. All i am using telkom for is the line rental of the adsl, on the 10th of May 2016 i sent an e-mail to Telkom to make sure that they are aware that they will not be supplying me with the data, instead i would be using Mweb for that service.</p> <p> </p> <p>I complained on HelloPeter on the 20th of June, with a refference number AI ********** . I received a lovely automated response from Keagan. that was the last i heard from anyone at Telkom.</p> <p> </p> <p>Today i spent about 3 hours on the phone with telkom to try and resolve this problem. No one would assist me, and no one took responsibilty, instead i was transffered from one department to the next until eventually the phone would be put down on me.</p> <p> </p> <p>What really gets me though, is that my account has been suspended until the "problem gets resolved". I dont see the problem ever getting resolved, because i can not get a person on the phone to help me.</p> <p> </p> <p>Please unsuspend my account until a full investigation is completed. The fact that Telkom is a monopoly gives them the impression that they dont have to look after their clients.</p> <p> </p> <p>I have spoken to many of my friends, family and colleagues and it appears that this type of poor service is common to everyone.</p> <p> </p> <p>I need a adequate response, lets see if i can get one the second time around.</p>