Second Report Business Telkom Line still not fixed

This is my second report and Telkom has still not Fixed our Business Line. We have lost alot of business due to this and we are at wits end. After my first report Telkom sent out a technician to \FIX\" the line but it only worked one day at is out again - 2 weeks ago.. Telkom is useless - going through the normal procedure of fault logging through phoning them and through their website brings no luck. They know that their is a problem with the Main box where the lines come in but they are quite content doing a quick fix that last a day and taking out money the end of the month. We will now be contacting a lawyer to sue them for loss of business and just all round pathetic service. "