Second post on complaint as No response from Telkom

<p>First complaint Ref SM236615</p> <p>My Husband signed a 24 month contract for me with Telkom in December last year. From the first month we have been running to and fro waiting in queues complaining about a factory defect on the handset. After months of frustration and Telkom agreeing that the handset came with a factory fault they refuse to replace it. The handset does not have a wifi facility. We will cancel the debit order if Telkom doesn’t replace it. The service at Telkom Overport City is the worst ever. We cannot use wifi at home on the smart phone and it’s costing us quite a bit. Part of the benefits of this contract is the unlimited Telkom wifi which we haven't been able to use at all.</p>