Second Letter to Telkom about ADSL and Internet

Re: Account No. ********** 50001. How many emails, correspondences via Hello Peter and Telephone calls must I make to cancel my Telkom Internet ADSL? I originally cancelled on the 26th March 2018 via email on an official form downloaded from Telkom's website to ********** I re-emailed this form to ********** on the 5th June 2018 after talking to Nande who gave me this email address after finding out that no action was taken after I sent my original email. I have since posted a review on Hello Peter, received a reply from Telkom asking me for a private reply of personal information which I sent on 26th July 2018 and I'm still waiting for someone to contact me or adjust my account accordingly. I have had no Telkom Internet since February this year and as a Pensioner find it very difficult to make ends meet while paying for a service that I do not have. Please give this matter your urgent attention, sincerely Mr. M. E. Mullin. I can be contacted on ********** 067