second issue - billing
hi there,
It has only been two months since i signed a contract with Telkom, second month with two issue. seems like every month i will have a problem with these people. On the 7th of march i sent an email with a certified copy of id and a stamped bank statement to change my debit order details. I never received any response at all. The contract that i have is that i must be charged R369 pm. My new bank account was never debited by the end of March and then i made a manual payment. Right after that i contacted Telkom and the agent changed my details. Today the 9th of April i just received an email with an invoice and it says that by the end of April i need to pay R589.22. I am not going to pay that, why should i be liable for things while it's your mess ? I need someone to contact me and fix this. cell : ********** .
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Telkom's replyOfficial
26 Apr 2018, 11:04Hi Lufuno M,
Thank you for making contact with us, we apologise for the late response.
Kindly be advised that your banking details were changed to FNB and when you change your banking details, it takes effective from the following month.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply26 Apr 2018, 11:04
Official
Hi Lufuno M,
Thank you for making contact with us, we apologise for the late response.
Kindly be advised that your banking details were changed to FNB and when you change your banking details, it takes effective from the following month.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
's updateReviewer Update
26 Apr 2018, 12:50Can you please send me a copy of my contract as i feel like you people are trying to make money with me
's update26 Apr 2018, 12:50
Reviewer Update
Can you please send me a copy of my contract as i feel like you people are trying to make money with me