Second fault closed off without being repaired

I have logged 2 faults now already for my landline that is completely dead. <br> Both times the technician called me and asked me if I am home and when I asked for them to come back on the weekend, they just say yes and then close off the fault. <br> <br> I then get an sms saying my line has been restored, however nothing is done.<br> <br> ***<br> ***<br> <br> This is pathetic and immoral as they are lying. <br> They pretend the job is done when it actually isn't.<br> <br>