SECOND complaint - no reply from Telkom

I ordered a phone and new contract via Telkom's Online Service (10213) at the beginning of October in order to avoid the long queues at the Telkom Stores. My order was processed by Nomzamo. To cut a very long story short, I have still not received the phone. I have tried to contact her again on numerous occasions but it is impossible to get through to anyone. Only once during the numerous times of calling was my call answered by Khanysile and she could find no trace of my order, but promised that Nomzamo would call me back.The end result is that I had to complain on this forum as nothing was done and I never heard from Nomzamo or Khanysile again. a Telkom rep on HP answered and gave me a ref number, but I haven't heard back from Telkom since then. It is almost a month later now and Telkom has not contacted me or resolved this problem. It is still impossible to get through to the call centre unless one has more than an hour available to hold on and even then my calls get cut off. Service is absolutely pathetic and appalling.