Second Complaint: Business telephone landline down for more than a wee****!

<p>So I logged a complaint yesterday which read:</p> <p>"On the morning of 13 June 2016 our business landline was down and we immediately logged a fault with Telkom online, with reference 152CWK130616. To date no updates has been received, no technician was on site and we are losing so much of business because of this. It is our primary line and we cannot afford for the line to be dead. I did a follow up on 15 June and they advised that Telkom is trying to sort it out remotely, I did another follow up and the lady told me the exact same thing!!! A week!! That is no service delivery I tell you. Please sort this out urgently!!"</p> <p>This was the response I got: </p> <p>"</p> <p>Hello MadcatAutos </p> <p>As you are a wholesale customer, your line is being managed by your ISP.</p> <p>All complaints should be directed to your ISP for them to escalate on your behalf.</p> <p>Regards</p> <p>Noleen</p> <p>Telkom Social Media Team"</p> <p> </p> <p>I mean are really being referred to our ISP to sort out a telephone line that cannot receive or make TELEPHONE calls?? Nevermind the fact that our internet is working quite fine. Its either Noleen misunderstood the nature of complaint or Telkom is trying to pass the buck.</p> <p> </p> <p>We demand this to be sorted today!!</p>