*****ing customers / bills /lawsuits but No LINE!

We have a house at the vaal river at 72 Kaalplaats, vanderbjyl. The line have been faulty for years due to continual cable theft in the area. So Telkom decided a few short years back that they are taking all the POLE, POST and telephone cables away. So we have not had any telkom lines for over 4 years now. <br> <br> We have repeatedly cancelled our phone line in these years but telkom persists in charging us for the line rental when their are physically no line. We have brought it out with them, shown proof of document, yet they continue to charge for the line. We received a lawyers letter in 2013 from VVM debt collectors that they are seeking payment for Telkom account. We showed them proof and the matter was resolved. (Telkom ref ***- 2nd dec 2013 - our ref ***6)<br> <br> Now 2015 Telkom has re-issued a letter of demand for an outstandi account yet we have not had telkom lines in our area since NOVEMBER 2011. We have tried *** repeatedly and no resolution, We have emailed, faxed and spoken to countless people and no one at tekom & no one can solve the problem. This is beyond incompetence from Telkoms part & I want an apology & for this matter resolved.<br> <br> resolve this issue!