wB
waseem B

1 reviews | Active since Nov 2015

11 Nov 2015, 10:38

*****E.D INTO A FURTHER MONTH'S RENTAL

Previously complained on Hello Peter about Telkom mobile, where they dont allow you to cancel before the last month, and when you do cancel in the last month then they have a 20 working day turnaround time, effectively making you pay a further month's rental. Got a call from them with an offer of an extra 30minutes which i agreed to, subject to it being effective within 48 hours as they had prmoised, yet they let me down again as this was almost a week ago and no extra 30 minutes... I now realise again that i'd rather pay more at a REPUTABLE AND ESTABLISHED SERVICE PROVIDER, than deal with this bunch of clowns

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Replies (1)
Telkom
Telkom's reply11 Nov 2015, 11:01
Official
Hello waseembux,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM166577
We apologize for any inconvenience caused.

Regards,
Ntokozo
Telkom Social Media Team
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