SCHOCKING REPLY

Our business phone was suspended. Upon our investigation we found that we had not paid our account as we had not received it by month end. However the account arrived via email on the 6/03/20 and said that it was due by the 5/03/20. When phoning Telkom and asking them how do we pay when we receive the account on the 6th and due by the 5th there answer was "its our responsibility to get the account and pay it" Sent mail to Telkom and have not received a reply. There service SUCKS