Scheduling a line installiot

Not a major complaint, but I would just like some clarification:<br> <br> The installation of my new Telkom line has been rescheduled four times since placing the order: Order number ***. It was originally scheduled for the 1st of October as an all day event. This was when I ordered the line on the 15th. On the 18th, it was rescheduled to the 29th of September, and then on the 26th of September, it was scheduled for installation that same day - nobody arrived.<br> <br> Then it was rescheduled for the 1st again (as per original arrangement) and this morning, I got a different SMS to confirm I'll be there and ready on the 1st to present my ID book and direct the technician. A few hours later, the appointment was rescheduled AGAIN to the 30th... of OCTOBER? Nearly a month in delay after setting dates progressively earlier?<br> <br> I don't understand - please can somebody clarify what's going on? I need to book a day's leave in advance so I can't have the schedule change this much in such short succession. <br> <br> Telkom have been pretty good in sorting out my previous issues - please have a look at this ASAP so that I can make arrangements.