Scheduled multiple times but no one pitched

An form for adsl instillation (and multiple online forms) had been completed, instillation was scheduled for the 15th or 16th February, a technician never pitched on either days, the appointment was rescheduled for the 18th and still no one decided to show, the service from Telkom is appalling, the service centre people that are meant to be dealt with are rude and ***********, the worst part is that their is no other service provider who can assist. Telkom fix your lack of service return