********

On the 14th of May I called telkom call center to change my banking details, I was assured that the June premium will be debited in my new account, however that's was not the case, I had to pay via eft after I realize that they didn't debit,. To my surprise my July bill was more with R200 apparently because the debit order bounced, I will be requesting thee recording of my conversation with the call center agent because I even asked if the money would be debited in the new account he said yes, now when I call the call center I'm told is my fault the debit order bounced, it takes 30 days to change the banking details.